Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers. The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

• A.Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
• B.Conduct a whiteboarding session to ensure the requirements are accurate.
• C.Survey customers to confirm whether the new site meets their requirements.

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The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

• A.User stories encourage iterative development.
• B.User stories are fixed upon stakeholder approval.
• C.User stories specify which technical components are impacted.

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While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

• A.Review the effort and impacts with the service team, and work to align requirements across the teams.
• B.Prioritize the effort as defined by sales and ask the director to review any service impacts. .
• C.Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.

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Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

• A.Observation
• B.Prototyping
• C.Brainstorming

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The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?

• A.Gather business requirements.
• B.Identify power users.
• C.Schedule deployment.

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