Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

• A.Senior leadership, IT leadership, and middle management
• B.Business leaders, middle management, and end users
• C.Executive sponsors, IT leadership, and end users

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A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

• A.Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
• B.Give a perspective from a relatable persona that shows the development team can solve their business challenges.
• C.Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

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Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train)ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

• A.Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
• B.Use multiple forms of communication; build trust; show empathy; and get commitment for next
• C.send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication In a centralized location.

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A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

• A.The support organization still needs to be trained on how to use Sales Cloud.
• B.The system admins note a fair amount of technical debt without having the time or expertise to address it.
• C.The previous implementation partner neglected to do a knowledge transfer of the final solution.

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The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?

• A.Clean Direct, Concise, Cross Functional, Configurable
• B.Independent, Negotiable, Valuable, Estimable. Small, Testable
• C.Actionable., Concise, Testable, Solution-oriented, Defined

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