Which permission is required to create, delete, refresh or activate a Sandbox?

• A.Manage Sandbox
• B.Sandbox Editor
• C.Environment Manager
• D.System Administrator

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A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?

• A.Work with the solution architect to perform unit testing in a sandbox.
• B.Work with the quality assurance (QA) team to perform UAT in a sandbox.
• C.Work with subject matter experts to perform UAT in a sandbox.

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A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

• A.Review the documentation to ensure that information gathered about the process is correct.
• B.Using strategy analysis, define models of how gaps in the business process can be resolved.
• C.Conduct elimination with stakeholders regarding their parts of the process.

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During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?

• A.Pull request template
• B.Project plan
• C.Definition of done

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Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

• A.Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
• B.Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
• C.Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.

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