Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?

• A.Log a defect for the page layout change and discuss it with the DevOps team.
• B.Ask the project manager to reschedule UAT until after the defect is resolved
• C.Make the page layout change directly in UAT so the client can begin testing.

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The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?

• A.To ensure what was originally requested is being delivered
• B.summarize the overall ask and determine what is in scope
• C.To identify acceptance criteria with pass/fail indicators

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The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?

• A.Heat Map
• B.Journey Map
• C.Process Map

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The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

• A.A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
• B.Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
• C.A sales manager wants to be notified when a contract has been submitted with a discount greater than
  20% so the manager can approve or decline a discounted price.

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A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?

• A.Engages stakeholders, identifies improvements, and starts the change process
• B.Builds accountability, increases revenue, and decreases overall time spent on requirements
• C.Identifies improvements, decreases project costs, and starts the change process

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