The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?

• A.Tracks changes for the testing team and provides access to user stories
• B.Tracks changes on a daily basis and provides a history of changes
• C.Tracks changes in real time and provides a single source of truth

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Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
Which analysis should a business analyst perform?

• A.Strategy Analysis
• B.Enterprise Analyst
• C.Stakeholder Analysis

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The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?

• A.Proves processes are out of date and require a new solution
• B.Compares processes against CK's closest competitors
• C.Shows tangible impact from changes to processes

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In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

• A.Build
• B.Deploy
• C.Test
• D.Plan

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The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.
How do end users participate as stakeholders in data Governance?

• A.They provide valuable feedback on how they use data.
• B.They export their data back it up locally.
• C.They implement their data entry workarounds in the system.

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