In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

• A.Matching Rules
• B.Client Rules
• C.ACLs
• D.Escalation Rules

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When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?

• A.Profile type
• B.User type
• C.Employee type
• D.Employment type

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If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

• A.Record Producer
• B.Lifecycle Event type
• C.Checklist
• D.Fulfiller Instructions

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After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

• A.The Admin must elevate their role to security_admin to add members to HR groups.
• B.The Admin follows the same process as with any group membership change.
• C.The Admin can no longer add members to HR groups.
• D.The Admin must impersonate an HR Admin to add members to HR groups.

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Which ServiceNow feature is used to create pulse surveys?

• A.Employee Forms
• B.Employee Forums
• C.Learning Posts
• D.Listening Posts

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