Which plugin, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents?
Correct Answer: D
Verified Answer: D. Employee Document Management Very Short Explanation: The plugin that, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents is Employee Document Management. This plugin enables HR professionals to create, manage, and secure employee documents in a paperless way 1 . Employee Document Management provides features such as retention policies, legal holds, security policies, and audit trails to comply with HR file management requirements 1 . The other options are not correct because they are either not valid plugins or have different purposes. Employee Document Enterprise is not a valid plugin in ServiceNow. Document Keeper is not a valid plugin in ServiceNow. Employee Journey Management is a plugin that enables HR professionals to create and manage employee journeys that combine Lifecycle Event cases and Journey Accelerator action plans 2 .
Question 87
What defines an employee's access to the HR Service Portal / Employee Service Center?
Which plugin allows agent tasking only within the HR department?
Correct Answer: C
The Human Resources Scoped App: Employee Relations plugin is specifically designed to handle the most sensitive HR cases, such as disciplinary actions or grievances, which require even stricter access controls than standard HR cases. This plugin ensures that agent tasking and case visibility are strictly limited to a subset of the HR department-typically an Employee Relations specialized team. While general HR agents might have access to standard Payroll or Benefits cases, the Employee Relations scope uses unique tables and security configurations to " wall off " these cases. This prevents even regular HR personnel from viewing confidential investigation details, thereby protecting the company from legal liability and ensuring the highest level of privacy for employees involved in sensitive workplace matters.
Question 89
What type of information does the HR Profile contain?
