What determines when the HR Chat queue is available?

• A.HR Chat is always available
• B.Schedule field on the HR Profile
• C.Schedule field on the Queues record
• D.Schedule field on the User record

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How can fields for a specific HR Service be displayed on the New Case Creation page?

• A.Using the Case Options field on the HR Service
• B.HR Service-specific fields cannot be added to the New Case Creation page
• C.Using the Case Creation Service Configurations
• D.Using the HR Criteria module

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What method is used to set policies that determine how long documents are retained and who is covered?

• A.Go through HR Service Template > Document Type
• B.Go through Employee Documents > Document Type
• C.Create a new policy using ACLs
• D.Create a new policy through COE Security

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Which ServiceNow security feature allows access to applications and modules?

• A.Simple Security
• B.User Authentication
• C.Scoped Application
• D.Roles

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The customer you will be implementing for wants to utilize Now Mobile.
What is the minimum HR SKU they may purchase that includes Now Mobile?

• A.HR Service Delivery Professional
• B.Now Mobile is a standalone solution
• C.HR Service Delivery Enterprise
• D.HR Service Delivery Standard

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