What does ServiceNow now call the HR application?

• A.HRMS - HR Management System
• B.HRSM - HR Service Management
• C.HRSD - HR Service Delivery
• D.HRDS - HR Deliver Service

Comment: *

Name: *

Email: *

Verification: *

The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

• A.Contextual Search configuration
• B.HR Service configuration
• C.HR Criteria configuration
• D.Knowledge Management configuration

Comment: *

Name: *

Email: *

Verification: *

The ServiceNow SIM methodology is based around what generic methodologies?

• A.Agile and Waterfall
• B.Scrum and XP
• C.Prince
• D.Waterfall and Rapid Application Development (RAD)

Comment: *

Name: *

Email: *

Verification: *

With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

• A.Article Versions related list
• B.Knowledge feedback related list
• C.Affected Products related list
• D.Translated Versions related list

Comment: *

Name: *

Email: *

Verification: *

Which HRSD application limits agent tasking only within the HR department?

• A.Lifecycle Events
• B.Lifecycle Events for Enterprise
• C.Employee Center
• D.HR Performance Analytics

Comment: *

Name: *

Email: *

Verification: *