When is the Record producer field needed on the HR Service record?

• A.It is always a required field
• B.When the HR professional will be creating Cases on behalf of the employee
• C.There is no Record producer field on the HR Service record
• D.When you want the employee to request the HR Service from the Employee Center

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In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)

• A.Properties
• B.Gauges
• C.Dashboards
• D.Lists
• E.Overviews
• F.Forms

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What determines if a user can view a Knowledge article?

• A.Can/Cannot Read User Criteria
• B.Can/Cannot Contribute User Criteria
• C.HR Criteria
• D.ACL Rules

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An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.
Using base platform functionality, which of the following is the first step the system takes to assign the Case?

• A.An Assignment Rule creates a list of possible assignees
• B.A Matching Rule assigns the Case to a group
• C.The Case must be manually assigned
• D.An Assignment Rule assigns the Case to a group

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Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?

• A.HR Case Reader [sn_hr_le.case_reader]
• B.HR Case Writer [sn_hr_le.case_writer]
• C.Profile Writer [sn_hr_core.profile_writer]
• D.Profile Reader [sn_hr_core.profile_reader]

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