Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.

• A.True
• B.False

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An Apex trigger creates an Order__c record every time an Opportunity is won by a Sales Rep. Recently the trigger is creating two orders.
What is the optimal method for a developer to troubleshoot this?

• A.Add system.debug() statements to the code and use the Developer Console logs to trace the code.
• B.Turn off all Workflow Rules, then turn them on one at time to see which one causes the error.
• C.Run the Apex Test Classes for the Apex trigger to ensure the code still has sufficient code coverage.
• D.Set up debug logging for every Sales Rep, then monitor the logs for errors and exceptions.

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Which of the following are valid values in the "Action Type" field of the Inbound Email Action? (Choose two.)

• A.Update Action
• B.New Action
• C.Reply Email
• D.Forward Email
• E.Record Action

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How do you make an article visible in the featured content section?

• A.Add the article to the featured content related list in a knowledge base.
• B.Select the Featured check box in the article.
• C.Add a new record to the "Featured Content" table.
• D.Add a new record to "Knowledge Base Featured" table.

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If a change is linked to an incident, the incident's state will automatically change to On Hold once the change is updated.

• A.False
• B.True

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