By default, CAB Approval is only requested for normal changes with moderate to high risk.

• A.True
• B.False

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What is the minimum role required in order to delete a change?

• A.itil_admin
• B.admin
• C.itil
• D.Nobody can delete a change

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On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?

• A.Create a Validation Script and associate it to the item
• B.Create a Catalog Client UI Policy that triggers on Load of the Item
• C.Create a Catalog Client Script that triggers on Submit of the Item
• D.Create a Business Rule that runs on Insert or Update of the Item

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Which of the following are valid states for Emergency Change requests? (Choose all that apply.)

• A.PIR
• B.Implement
• C.Review
• D.Assess
• E.Authorize

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The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?

• A.Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.
• B.Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
• C.Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
• D.Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.

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