Which role is required to delete an incident?

• A.itil
• B.incident_manager
• C.itil_admin
• D.admin

Comment: *

Name: *

Email: *

Verification: *

Technical configuration items extend the Base Configuration Item table.

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *

The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *

Map to field functionality is NOT supported for variables added inside a variable set.

• A.False
• B.True

Comment: *

Name: *

Email: *

Verification: *

Which module to use in order to see problem tasks that are assigned to you?

• A.Service Desk > My Work
• B.Problem > My Problem Tasks
• C.Problem > My Tasks
• D.Service Desk > My Problem Tasks

Comment: *

Name: *

Email: *

Verification: *