What is the purpose of "time_worked" field in incident table?

• A.This is a cumulative time logged by the users.
• B.It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).
• C.It stores total elapsed time since the incident was created.
• D.It stores total elapsed time since the incident state changed to "In Progress".

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It is possible to create incidents automatically based on alerts from Event Management.

• A.True
• B.False

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How to allow automatic closure of incident tasks once incident is closed?

• A.Set property com.snc.incident.autoclose.based on.resolved_at to Yes
• B.Set property com.snc.incident.autoclose.basedon.resolved_at to zero
• C.Set property com.snc.incident.incident_task.closure to true
• D.Set property com.snc.incident.incident_task.closure to auto

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Which of the following statements is true regarding attaching workflows to requests?

• A.A workflow can be attached to requests but it is not mandatory.
• B.It is not possible to attach workflows to requests.
• C.One or more workflows can be attached to a request.
• D.A workflow must be attached to requests.

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The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account.
Which two solutions can meet this requirement? (Choose two.)

• A.Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.
• B.Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.
• C.Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.
• D.Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

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