Which of the following users has the permission to close an incident? (Choose two.)

• A.None of the listed answers
• B.Itil Admin
• C.Itil User
• D.Incident Manager
• E.Incident caller

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Article Versioning can be enabled by setting the property "Enable article versioning feature" to Yes.

• A.False
• B.True

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A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?

• A.Use a Workflow Email Alert.
• B.Use an Email Alert with Process Builder.
• C.Use a MassEmailMessage() with an Apex Trigger.
• D.Use a SingleEmailMessage() with an Apex Trigger.

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