The Close Incident button doesn't appear for itil users.

• A.False
• B.True

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The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?

• A.Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))
• B.Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT( ISCHANGED(NextStep)))
• C.Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep)))
• D.Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep))

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A user receives the generic "An internal server error has occurred" while interacting with a custom Lightning Component.
What should the developer do to ensure a more meaningful message?

• A.Add an error-view component to the markup.
• B.Use ProcessBuilder to catch the error.
• C.Add an onerror event handler to the tag.
• D.Use an AuraHandledException in a try/catch block.

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It is possible to use the same categories for both incidents and problems.

• A.False
• B.True

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Leads come to Universal Containers from various sources and need to be assigned to the correct sales team.
When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?

• A.Assignment rules and workflow rules
• B.Assignment rules and approval processes
• C.Assignment rules, approval processes, and workflow rules
• D.Assignment rules, auto-response rules, and workflow rules

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