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Question 76

The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?

A.Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
B.Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
C.Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.
D.Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.

Question 77

Which of the following is NOT a valid state for problem tasks?

A.Work in progress
B.Closed
C.Root Cause Analysis
D.Assess

Question 78

A company has a web page that needs to get Account record information, given its Salesforce record ID, from JavaScript on the page and then display it.
Which method of integration is optimal?

A.SOAP API
B.Apex REST Web Service
C.Apex SOAP Web Service
D.REST API

Question 79

Which of the following best describes CMDB?

A.A centralized database table of all configurations and settings for the ITSM application.
B.A centralized place for all IT service infrastructure components and their relationships.
C.A centralized database for all services that are provided by the ITSM service catalogs.
D.A content-centric database to manage knowledge bases.

Question 80

What happens when "Communicate Workaround" is clicked in problem form?

A.Workaround is copied to comments of all incidents that are linked to the problem except incidents with state
"On Hold".
B.Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold" and the On Hold reason is "Awaiting Problem".
C.Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold".
D.Workaround is copied to comments of all incidents that are linked to the problem.