How can a user with itil roles resolve a problem?

• A.Manually changing the state to "Resolved"
• B.None of the listed answers
• C.Manually changing the state to "Closed"
• D.Clicking on the Resolve button

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Which of the following roles can delete a problem task? (Choose all that apply.)

• A.problem_admin
• B.itil
• C.problem_task_analyst
• D.problem_manager
• E.admin

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What will be the new state once you click on the "Start Fix" button in the problem form?

• A.Root Cause Analysis
• B.Assess
• C.In Progress
• D.Fix in progress

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How to show the template bar at the bottom of the incident form?

• A.In the Form Layout, select the checkbox "Show Template Bar".
• B.Click on the "Toggle Template Bar" at the top of the form.
• C.Set the incident property "Show Toggle Bar" to true.
• D.In the Form Layout, add the "Template Bar" to the available fields.

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Which of the following CANNOT be performed by catalog_editor role?

• A.Update Catalog.manager
• B.Maintain Categories
• C.Maintain Catalog Item
• D.Update Catalog Definition

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