In the baseline instance, which of the following views are available for incidents? (Choose three.)

• A.Master
• B.Metrics
• C.Password
• D.Agent View
• E.Workspace

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Which of the following roles can update change type?

• A.itil_admin
• B.itil
• C.None of the listed answers
• D.change_manager

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What is the minimum number of members in a group?

• A.12
• B.1
• C.5
• D.0

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Which module to use in order to modify the field mapping of the Known Error articles?

• A.Knowledge > Administration > Field Mapping
• B.None of the listed answers
• C.Knowledge > Field Mapping
• D.Knowledge > Articles > Field Mapping

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How can a user with itil roles resolve a problem?

• A.Manually changing the state to "Resolved"
• B.None of the listed answers
• C.Manually changing the state to "Closed"
• D.Clicking on the Resolve button

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