On an Incident, which of the following conditions will trigger the Reopen Count field value to be incremented?

• A.Submission of an Incident by the same Caller with an identical Short Description
• B.Assignment Group changes from Service Desk to Software Group
• C.State changes from Resolved to Open
• D.Update to an associated Problem Record

Correct Answer: C

Comment: *

Name: *

Email: *

Verification: *

In Problem Management, when using the Communicate Fix related link, which of the following conditions must be met for the fix to be communicated? (Choose three.)

• A.Incident is in a State of On Hold with an On Hold Reason of Awaiting Problem.
• B.Problem is in a state of Fix in Progress.
• C.Incident is associated with the problem record.
• D.The Fix notes field is populated.
• E.Problem has an associated change request.

Comment: *

Name: *

Email: *

Verification: *

Which of the following is set as the default value for Category in Incident form?

• A.Hardware
• B.Inquiry
• C.Software
• D.None of the listed values

Comment: *

Name: *

Email: *

Verification: *

A user changes roles from an EMEA sales representative to a US sales representative.
How will this impact the ownership-based sharing rules for the user's records?

• A.This will affect the ownership of records for standard objects but NOT custom objects.
• B.None of the ownership-based sharing rules are recalculated.
• C.All of the ownership-based sharing rules are recalculated.
• D.This will only affect ownership-based sharing rules if the user moves up in the role hierarchy.

Comment: *

Name: *

Email: *

Verification: *

Which interface needs to be implemented by a Lightning Component so that it may be displayed in modal dialog by clicking a button on a Lightning Record page?

• A.lightning:editAction
• B.force:lightningQuickAction
• C.force:lightningEditAction
• D.lightning:quickAction

Comment: *

Name: *

Email: *

Verification: *