Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)

• A.Offer a Chat button on the company website.
• B.Expose the case feeds option on the company's website.
• C.Enable the Service Cloud Console app on the company website.
• D.Enable Chatter Questions in the company's Customer Community.

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Which module is used to view a list of Knowledge Bases?

• A.Knowledge Base > Administration > All
• B.Knowledge > Administration > Knowledge Bases
• C.Knowledge Base > All
• D.Knowledge > Knowledge Bases > All

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You should activate surveys because they are not activated for incidents, by default.

• A.False
• B.True

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Benchmarks provide comparative insights relative to industry averages.

• A.False
• B.True

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Which integration point is more suitable for integrations with other business systems?

• A.Remote Agent
• B.Platform web service
• C.Event Management
• D.None of the listed answers

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