A developer built a Component to be used at the front desk for guests to self-register upon arrival at a kiosk.
The developer is now asked to create a Component for the Utility Tray to alert Users whenever a guest has arrived at the front desk.
What should be used?

• A.DML Operation
• B.ChangeLog
• C.Application Event
• D.Component Event

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When an end-user (with no roles in the platform) submits an Incident using the Self-Service interface or Service Portal, Related Search Results automatically display search results from Knowledge Bases and Service Catalogs. These Related Search Results are a form of __________ ?

• A.Live Agent Intervention
• B.Incident Avoidance
• C.Service Marketing
• D.Incident Deflection

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Which of the following tables does the change_task_sla database view join? (Choose all that apply.)

• A.change_task
• B.task_sla
• C.metric_instance
• D.change_sla
• E.change_request

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The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?

• A.Standard filter
• B.Cross filter
• C.Joined report
• D.Reporting snapshot

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What is the default number of days (integer) after which Resolved Incidents are automatically closed?

• A.Five working days
• B.One Day
• C.Three Days
• D.Five Days

Correct Answer: A

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