A company's support process dictates that any time a Case is closed with a Status of "Could not fix," an Engineering Review custom object record should be created and populated with information from the Case, the Contact, and any of the Products associated with the Case.
What is the correct way to automate this using an Apex trigger?

• A.An after upsert trigger that creates the Engineering Review record and inserts it.
• B.A before update trigger that creates the Engineering Review record and inserts it.
• C.A before upsert trigger that creates the Engineering Review record and inserts it.
• D.An after update trigger that creates the Engineering Review record and inserts it.

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It is possible to create two different sets of priority rules for incidents and problems.

• A.True
• B.False

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In which situation would an Order Guide be used?

• A.Items have a complex fulfillment process
• B.Administrators choose not to use Workflow
• C.Administrators prefer user-friendly forms qith questions and answers
• D.Multiple items are typically ordered together

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Consider the Apex controller above, that is called from a Lightning Aura Component.
What is wrong with it?

• A.Line 6: method must be static
• B.Lines 1 and 6: class and method must be global
• C.Line 1: class must be global
• D.Line 8: method must first serialize the list to JSON before returning

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What is the purpose of the "Attachment Link" check box in the knowledge article form?

• A.It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.
• B.It adds the article as a link to another article.
• C.It allows downloading the article without opening the article standard view.
• D.It attaches the article to the email notifications that are linked with it.

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