True or False: Every Catalog Item uses the same workflow to manage approvals.

• A.False
• B.True

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What will be the change request's state once a member of the CAB Approval group rejects the approval request?

• A.Rejected
• B.Assess
• C.Canceled
• D.New

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Which of the following knowledge workflows are available OOTB? (Choose all that apply.)

• A.Knowledge Instant Publish
• B.Knowledge - Advanced Approval
• C.Knowledge - Approval Publish
• D.Knowledge - Approval
• E.Knowledge Instant Retire

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For an incident, which of the following are used when calculating the value of the Business Duration field?

• A.Incident State Duration Metric
• B.Incident Auto-close system property
• C.Calendar duration
• D.SLA Schedule

Correct Answer: D

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Which of the following roles can delete a catalog?

• A.catalog_manager
• B.itil_admin
• C.catalog_admin
• D.Nobody can delete catalogs

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