Which plugin should be installed to enable creating known error articles from problems?

• A.com.snc.best_practice.knowledge
• B.com.snc.known_error.problem.madrid.knowledge
• C.com.snc.best_practice.problem.madrid.knowledge
• D.com.snc.best_practice.problem.knowledge

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What are the most common ways to create problems? (Choose two.)

• A.Using the Create Problem UI action on an incident.
• B.Using a third-party integration.
• C.Manually using the Problems related list on a change.
• D.Using the Create Problem Virtual Agent Conversation.
• E.Manually using the Create New module.

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Which of the following CANNOT be performed by catalog_editor role?

• A.Update Catalog.manager
• B.Maintain Categories
• C.Maintain Catalog Item
• D.Update Catalog Definition

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Which module to use in order to see problem tasks that are assigned to you?

• A.Service Desk > My Work
• B.Problem > My Problem Tasks
• C.Problem > My Tasks
• D.Service Desk > My Problem Tasks

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The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?

• A.Cross filter
• B.Standard filter
• C.Reporting snapshot
• D.Joined report

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