In Knowledge Management, where can user criteria NOT be used?

• A.Can Contribute related list on the knowledge base
• B.Can Read field on the knowledge article
• C.Can Read related list on the knowledge base
• D.Cannot Read held on the knowledge article
• E.Roles field on the knowledge article

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How can an administrator ensure article managers use specified values for custom article fields?

• A.Create different article types for different requirements.
• B.Use field dependencies on article types.
• C.Create a formula field on the article.
• D.Require a field on the page layout.

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Which module to use in order to change the default behavior of "Communicate Workaround" in problems?

• A.System Policy > UI Actions
• B.System Policy > Script Actions
• C.Configurations > Script Actions
• D.Configurations > UI Actions

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The change management lifecycle steps, in order, include:

• A.Creation and Scoping > Approval > Implementation > Closure
• B.Creation and Scoping > Approval > Control > Closure
• C.Creation and Scoping > Approval > Implementation > Resolution > Closure
• D.Creation and Scoping > Implementation > Review > Closure

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Which mechanism is used to specify who can read Articles and who can contribute Articles in a Knowledge Base?

• A.Knowledge Category Attributes
• B.User Criteria
• C.Filter Criteria
• D.Access Control Rules

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