Which one of the following is the minimum role needed in order to delete a knowledge base?

• A.admin
• B.knowledge admin
• C.knowledge manager
• D.Nobody can delete a knowledge base

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It is possible to create two different sets of priority rules for incidents and problems.

• A.False
• B.True

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Requirements gathered in workshops should be validated against scope before adding them to the backlog.

• A.False
• B.True

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Draft stories are outputs of requirements workshop(s).

• A.True
• B.False

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Which of the following record types would you use in order to set up a new hired employee?

• A.Record Producer
• B.Order Guide
• C.Content Item
• D.Catalog Item

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