ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.

• A.True
• B.False

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Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

• A.Remove the last line updating accountList as it is not needed.
• B.Use a Map accountMap instead of List accountList.
• C.Use a Map to cache the results of the Region__c query by Id.
• D.Move the Region__c query to outside the loop.

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On the Change Record form, the Process Flow Formatter is used to __________.

• A.Visually depict the Change Workflow
• B.Configure the Change Management lifecycle
• C.Show State history of a Change
• D.Show the current State of Change

Correct Answer: A

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What is the API name that allows integration with service catalog?

• A.Service Requests API
• B.Table API
• C.Service API
• D.Service Catalog API

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Which one of the following is NOT included in foundation data?

• A.Groups
• B.Companies
• C.Assets
• D.Locations

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