A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?

• A.There are numerous DML operations in the trigger logic.
• B.A Process Builder is running that sends mass emails.
• C.A trigger is recursively invoked more than 16 times.
• D.The SOQL governor limits are being hit.

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Which ServiceNow feature allows users to contact the Service Desk agents using Chat Queues and allows Service Desk agents to open Incidents directly from Chat sessions with users?

• A.Employee Self-Service
• B.Connect Support
• C.Embedded Help
• D.Social Q&A

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It is possible to import multiple word documents at the same time into a knowledge base.

• A.True
• B.False

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What is the purpose of "reassignment_count" field in incident table?

• A.It stores the number of times the "Assigned to" value changed.
• B.It stores the number of times the "Assignment group" value changed.
• C.It stored the number of times the incident was reassigned to the caller.
• D.It stored the number of times the incident was reopened by the caller.

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A company represents their customers as Accounts that have an External ID field called Customer_Number__c. They have a custom Order (Order__c) object, with a Lookup to Account, to represent Orders that are placed in their external order management system (OMS). When an order is fulfilled in the OMS, a REST call to Salesforce should be made that creates an Order record in Salesforce and relates it to the proper Account.
What is the optimal way to implement this?

• A.Perform a REST GET on the Account and a REST PATCH to upsert the Order__c with the Account's record ID.
• B.Perform a REST GET on the Account and a REST POST to update the Order__c with the Account's record ID.
• C.Perform a REST POST to update the Order__c and specify the Account's Customer_Number__c in it.
• D.Perform a REST PATCH to upsert the Order__c and specify the Account's Customer_Number__c in it.

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