All catalog items within a catalog should follow the same fulfillment workflow.

• A.False
• B.True

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How to allow automatic closure of incident tasks once incident is closed?

• A.Set property com.snc.incident.autoclose.basedon.resolved_at to zero
• B.Set property com.snc.incident.autoclose.based on.resolved_at to Yes
• C.Set property com.snc.incident.incident_task.closure to true
• D.Set property com.snc.incident.incident_task.closure to auto

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Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity.
How can automation be used to help meet this requirement?

• A.Use an Apex trigger on the Account object that adds the account name to the opportunity name.
• B.Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name.
• C.Use an approval process that routes newly created opportunities to management for data quality review.
• D.Write a validation rule that updates the opportunity name with the account name using a cross-object formula.

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An administrator would like to know which delegated administrators are actively customizing their organization.
Where can the administrator find this information?

• A.Login history
• B.Delegated administrator log
• C.Debug log
• D.Setup audit trail

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Which platform feature is used to track field value durations, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group?

• A.Key Performance Indicator (KPI)
• B.Metric
• C.Database view
• D.Audit

Correct Answer: B

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