Inbound Actions can be configured to enable creating or updating incidents.

• A.False
• B.True

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Which of the following record types would you use in order to set up a new hired employee?

• A.Record Producer
• B.Order Guide
• C.Content Item
• D.Catalog Item

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How can you remove demo data?

• A.In the settings, you can check the "Remove demo data" check box.
• B.You have to go through the tables and select all records and delete them.
• C.You can request that through the HI portal.
• D.You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.

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Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?

• A.Benchmark
• B.Metric
• C.First Call Resolution field
• D.Business Rule

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Which of the following CANNOT be performed by catalog_manager role?

• A.Create Catalog Task
• B.Maintain Catalog Item
• C.Update Catalog.manager
• D.Maintain Categories

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