What is the purpose of the table "Knowledge Use"? (Choose two.)

• A.It tracks how many times a knowledge article was viewed.
• B.It tracks how many questions and answers were submitted to a knowledge article.
• C.It tracks knowledge articles that have been attached to incidents.
• D.It tracks how many pages have links to a knowledge article.
• E.It tracks how many users marked a knowledge article as helpful.

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Which of the following statements is true regarding Group Type?

• A.Every group can have zero or more types.
• B.None of the listed answers.
• C.Every group can have one or more types.
• D.Every group can have one type.

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Which of the following statements is true when the Change Management - Risk Assessment plugin is enabled?

• A.Risk Assessment replaces the Risk Calculator to determine Risk for a Change
• B.Both the Risk Calculator and Risk Assessment are used to determine Risk for a Change
• C.Risk is automatically calculated on update of a Change
• D.A Risk Assessment is required for all Normal and Emergency Changes

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Which of the following are valid states for Emergency Change requests? (Choose all that apply.)

• A.Review
• B.Implement
• C.Authorize
• D.PIR
• E.Assess

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Poorly managed and unplanned Changes often create high volumes of _________?

• A.Requests
• B.Incidents
• C.Problems
• D.Knowledge Articles

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