The members of a corporate training department have been asked to conduct an overall organizational training assessment. Which of the following BEST defines the training needs of the organization?

• A.Individual skill gaps noted in performance appraisals
• B.Common mistakes people make when doing their jobs
• C.Number of employees in the company and how many days are allocated to train the company
• D.Reasons for high turnover, high absenteeism, or low performance

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An instructor is observing participants during an exercise in a classroom environment. The MOST appropriate feedback to offer is:

• A.Outline two specific things the participant did well, and one specific opportunity for improvement.
• B.Tell everyone that they did a really good job.
• C.Spend most of the time focusing on the participants' weaknesses.
• D.Focus on all the participants' positive skills in order to build esteem.

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While conducting a class the power goes out. After an hour it is restored. Which of the following would be the BEST method of delivering the remainder of the course?

• A.Have the learners stay late to make-up for the missed course time.
• B.Give the learners home work to do independent study on the missed material.
• C.Reduce the break time for the remainder of the day to catch-up on the missed material
• D.Condense the remaining topics.

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When an instructor is trying to gather information from learners about a subject, which of the following question types can be asked?

• A.Clarifying
• B.True/false
• C.Open-ended
• D.Closed-ended

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A trainer is reluctant to teach a virtual course because the classroom course has interaction and sharing of ideas between students. Which of the following virtual tools should the trainer use to provide interaction?

• A.Emails
• B.Online quiz
• C.Online discussion
• D.Recorded lecture

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