While teaching in a virtual classroom, the trainer uses which of the following to mitigate disruptions?

• A.Force particular disagreements to be directed to the entire group.
• B.Create a discussion forum for the trainer to use with the learners.
• C.Use private chat rooms with trainer monitoring.
• D.Keep all interactions public within the virtual classroom.

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At the beginning of a course that the trainer is presenting for the first time, the trainer should:

• A.ask the students to introduce themselves.
• B.ask the students to return the next day because the trainer is not prepared.
• C.ask the students to fill out the trainer evaluation.
• D.explain the mandated courseware is not the trainer's choice.

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On several end-of-course evaluations, a trainer noticed that participants stated that the pace of the course was too slow. Which of the following actions should the trainer take?

• A.Adjust the pace of the training and check periodically with the participants to see if further adjustments need to be made.
• B.Set expectations for the training at the beginning so the participants will know what pace to expect.
• C.Continue the training as delivered because the leader's guide was followed and that is what was most important.
• D.Test participants at the beginning of the course and exempt anyone who makes a predetermined score.

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The drawback to using open-ended questions toward the beginning of a synchronous virtual class is:

• A.response in a virtual class is too time-consuming for discussions at the start of class.
• B.virtual learners will be thrown off; they are expecting visual presentations.
• C.open-ended questioning is inappropriate for a virtual class.
• D.personal commentary is contradictory to the efficient impersonal design of virtual classes.

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A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader's MOST appropriate response to the participant?

• A.Ignore the participant completely. They should have logged in on time.
• B."Welcome! Glad you decided to finally join us today. Since you missed the opening exercises, you might want to just try back another day."
• C."Welcome! Please see the assistant to review what was missed."
• D."Welcome! Let me briefly review the content missed. We are currently on lesson two."

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