Which of the following media should a trainer use to provide the objectives to students in a virtual course?

• A.Direct the students to the publisher's website
• B.Post the objectives in the front of the classroom
• C.Provide handouts to the students
• D.Email the material to the students

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An instructor is instructing a virtual class and a computer virus has reduced bandwidth making video and audio impossible at several locations. Which of the following is the MOST appropriate action for the instructor to take?

• A.Contact the system administrator and hold the session open until the bandwidth issue is corrected.
• B.Cancel the current session and compress the remaining sessions to finish on schedule.
• C.Overnight all course materials to the learners who could not participate in the recorded session.
• D.Inform the learners who could not actively participate to review the recorded session.

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An instructor is contracted to teach a highly technical on-site course. The instructor walks into a classroom filled with learners from various backgrounds. Which of the following should the instructor do FIRST?

• A.Ask each student about their level of knowledge about the content in order to tailor the courseware
• B.Incorporate more demonstrations during course delivery to make the content more interesting.
• C.Immediately discuss the nature of the situation with the course contact and ask how much of the content should actually be taught
• D.Reschedule the class after a skills assessment to better prepare for the class.

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An instructor is being observed while teaching a virtual class with learners from different parts of the country.
During the presentation the instructor uses a few colloquialisms. Which of the following is the BEST action for the observer to take?

• A.Let the instructor keep on going because the training has to get done.
• B.Have the instructor explain the colloquialisms to the learner and go on.
• C.Have the instructor tell the learners to take a break and correct the instructor.
• D.Go to a private chat and explain to the instructor what they are doing wrong.

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Which of the following is the MOST important action for an instructor who wants to ensure effective communication?

• A.Limit the use of regional colloquialisms and jargon.
• B.Establish a common frame of reference with each learner.
• C.Establish nonverbal contact with each learner.
• D.Enable knowledgeable learners to share their expertise with the class.

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