A learner seems to understand the material yet still has a question concerning it. Which of the following actions will BEST facilitate the learner?

• A.Request other learners share their experiences with similar material.
• B.Clearly and concisely answer the learner's question.
• C.Have the learners get into groups and discuss the question.
• D.Guide the learner to answering their own question.

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A trainer has just covered a procedure within the lesson. Which of the following questioning techniques would be BEST when assessing an individual learner?

• A.Hypothetical
• B.Clarifying
• C.Probing
• D.Closed-ended

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At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?

• A.The instructor compared learning achievements to learning objectives
• B.The instructor failed to monitor learner progress during training
• C.The instructor failed to properly motivate the class.
• D.The instructor used too many delivery methods during training

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An instructor is conducting a virtual class and finds that several learners do not have computer systems that actually meet the guidelines for the course. Due to this, certain required shared applications will not work for them. Which of the following represents the BEST action for the instructor?

• A.Request the learners use systems that are compatible with the course.
• B.Contact the course coordinator to remind learners of the requirements
• C.Change the applications that are shared to ones that are compatible to all systems
• D.Remove the sharing of applications as the entire class cannot participate.

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An instructor arrives at a remote classroom site about an hour before class begins only to find the wrong student material (e.g. books) has been shipped. Which of the following is the BEST course of action for the instructor to take?

• A.Use past material from another course for the first day and catch up during subsequent days.
• B.Cancel the class as the right material has not arrived.
• C.Contact the site administrator about dismissing the class for the day and compress the material into the remaining days.
• D.Contact the publisher/vendor to receive permission to reproduce the first day's materials.

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