An instructor is preparing a virtual classroom session covering a computer application. The learners will all be on high bandwidth connections. Which of the following is the BEST method of displaying the application?

• A.Create a PDF with screen shots and procedural references and make it available for download.
• B.Use the screen sharing function of the virtual classroom software to do the demonstrations.
• C.Create video clips to be shown during the class demonstrating functionality.
• D.Take screenshots and display them in the presentation.

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After class introductions the instructor defines objectives and the expected timeline. Some learners have a different expectation of the class. Which of the following is the BEST response?

• A.Contact the course designer and ask to send new objectives that meet learner's expectations.
• B.Provide resources for learners to go beyond the class objectives.
• C.Ask the learners to design the objectives for the course.
• D.Reconcile any discrepancies between the objectives and the expectations.

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During a training course an instructor invites learners to discuss how the training will benefit them. Which of the following BEST describes the skill demonstrated?

• A.Engage learners to obtain input about their personal objectives and expectations
• B.Engage learners to communicate learner performance objectives as indicated by course design
• C.Engage learners to get their acceptance of the required training objectives and expectations
• D.Engage learners to determine their prerequisite knowledge of the training course

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During an online course, a trainer posts discussion questions each week. During the trainer's review of the students' discussions at the end of the week, the trainer notices many of the posts are off topic. Which of the following actions should the trainer perform?

• A.Email the students to explain their errors and repost the discussion.
• B.Clarify the discussion topics for the following weeks.
• C.Monitor and contribute to the discussions several times a week.
• D.Meet with students face-to-face to ensure they understand the material.

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Which of the following statements describes a good method to motivate learners to ask questions?

• A.Acknowledge and appreciate all questions asked.
• B.Leave questions for the end of class.
• C.Redirect questions to the other learners.
• D.Call out learners individually.

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