On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?

• A.Proceed with the course; no additional action is required
• B.Avoid eye contact during the course
• C.Have the friend reschedule their course
• D.During introductions inform the students of the situation

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An instructor is a member of an organization that has recently received a great deal of unfavorable publicity about the actions of many of the organization's members at a recent convention. The instructor has just received the first instructional assignment since the publicized events took place. In this situation, which of the following must the instructor do FIRST to gain the respect of the audience?

• A.Demonstrate flexibility in response to learner needs and interests
• B.Demonstrate effective questioning techniques
• C.Demonstrate content expertise
• D.Demonstrate acceptable personal conduct

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An instructor needs to motivate a learner to complete a course, but the learner is not excited about the course due to lack of knowledge. Which of the following is the BEST motivation method?

• A.Implement more real life scenarios into the instruction to make the learner more interested.
• B.Create a group for this learner to work with to make the learner feel more comfortable.
• C.Give the learner words of affirmation and tell them the instructor is available after class.
• D.Pair the learner with a more knowledgeable learner in the class so the learner can keep up with the class.

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Which of the following questions is more likely to require students to think through the answer?

• A."Which do you like better...?"
• B."From the list on the board, which did we discuss first?"
• C."What are the causes of ...?"
• D."Yes or no...?"

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While facilitating a class an instructor uses a variety of questioning techniques. Which of the following BEST describes the benefits?

• A.Challenges learners, involves them and helps to monitor their progress.
• B.Establishes an environment that supports learning, and maintains focus on meeting stated learning objectives
• C.Facilitates group dynamics in a positive way, while encouraging respectful interactions.
• D.Keeps the learners engaged as to what is coming next andconveys the importance of theirknowledge.

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