An instructor arrives at a site with a full day of course material. The contact at the site informs the instructor that a last minute change has occurred, and the course will need to be shortened to a half-day. Which of the following should the instructor do FIRST?

• A.Discuss how this violates the contract for the event.
• B.Demand full payment for the day immediately.
• C.Discuss which topics should be covered and which should be cut.
• D.Inquire as to the reason why the course is being cut short.

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An instructor is instructing a virtual class and a computer virus has reduced bandwidth making video and audio impossible at several locations. Which of the following is the MOST appropriate action for the instructor to take?

• A.Contact the system administrator and hold the session open until the bandwidth issue is corrected.
• B.Cancel the current session and compress the remaining sessions to finish on schedule.
• C.Inform the learners who could not actively participate to review the recorded session.
• D.Overnight all course materials to the learners who could not participate in the recorded session.

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A contract trainer is hired to deliver a business writing class for an accounting department of a large organization. The terminal objective for the class is to decrease the amount of time workers spend writing the annual report. Which of the following shows how the trainer might BEST measure the group's improvement?

• A.A trainer should attempt to measure performance on an objective service instead.
• B.Ask the controller what percentage of improvement they think the organization will experience as a result of the training.
• C.Create a pre-test and deliver it at the beginning of the class and again at the end of the class.
• D.Create a post-class essay question and assign the essay as a final test of the group's writing improvement.

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During a lecture on a complex technical topic, learners do not understand what is being presented. Which of the following is the BEST course of action for the instructor to take?

• A.Present a video clip of the topic in question
• B.Ask general questions to check understanding
• C.Give the learners a break then re-teach me topic
• D.Administer a short quiz to see where the confusion is

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A class is even more unresponsive than usual. The trainer would like to find out what the students are learning.
Which of the following is the BEST approach in this situation?

• A.Give the students a paper quiz.
• B.Ask students at breaks if they are learning anything.
• C.Ask the students probing questions by name.
• D.Send a message to their managers explaining they are not responding.

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