When delivering lecture in a virtual classroom environment, an instructor should:

• A.Use markup tools (e.g. highlighter) to guide the learners focus.
• B.Only use live video as a backup plan due to bandwidth restrictions.
• C.Record as much as possible ahead of time to avoid misspeaking.
• D.Use open-ended questions to facilitate discussion.

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An analogy in a classroom setting is the:

• A.Insertion of examples the learners are unfamiliar with.
• B.Only instance where humor is accepted.
• C.Way to concentrate all learners on the objective.
• D.Use of information in terms of existing experiences.

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Which of the following would allow an instructor to determine a learner's need for clarification?

• A.The learner's body language
• B.The learner's motivation
• C.The learner's test results
• D.The learner's question type

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While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?

• A.Continue working while listening to the student.
• B.Focus on the student behind the one asking the question.
• C.Stare at the student while listening to the question.
• D.Stop working and focus on the student asking the question.

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A class is even more unresponsive than usual. The trainer would like to find out what the students are learning. Which of the following is the BEST approach in this situation?

• A.Ask students at breaks if they are learning anything.
• B.Send a message to their managers explaining they are not responding.
• C.Ask the students probing questions by name.
• D.Give the students a paper quiz.

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