An instructor has been asked by a customer to conduct a course in two weeks. The course material being used is outdated. Which of the following is the BEST course of action for the customer's request?

• A.Inform the customer that updated material is available.
• B.Ask the learners if they want to use the old material or the new material,
• C.Use the present material because the learners will not know the difference.
• D.Modify the material to meet current standards and teach the class.

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An instructor is preparing to teach a course at an organization. The course has a lot of slides, but the instructor has been told that there will be no overhead projector available. Which of the following would be the BEST way to proceed?

• A.Prepare to teach without any visual aids
• B.Prepare handouts of the slides
• C.Delay the class until proper arrangements can be made
• D.Cancel the class

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An instructor is teaching an advanced two-day workshop for experienced users of a specific software program. The learners were recommended to participate by their supervisors. The instructor is informally talking with the learners prior to the first session, when one learner confides concerns about their ability to succeed in the course. The BEST way for the instructor to respond to the learner is to:

• A.Monitor the learner's performance during the first part of the course and meet with the learner at the first break.
• B.Offer to contact the learner's supervisor and verify that the learner has the prerequisite skills for the course.
• C.Convince the learner they should feel confident because of the recommendation by the learner's supervisor
• D.Assure the learner that the course material for the workshop will teach what the learner needs to succeed in the course.

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Which of the following should a virtual trainer do to build a personal connection between the students in the class?

• A.Use jokes to build a personal connection to the learners.
• B.Post evaluation scores to encourage competition.
• C.Add the students to the trainer's personal social networks.
• D.Have students post a photo or avatar to represent themselves.

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A contract instructor is preparing training materials for a corporate client. The corporate client has supplied standardized material, but wishes to tailor it for their particular needs. Which of the following steps would BEST address this situation?

• A.Use the standardized material and supply the learners with supplemental visual aids,
• B.Modify the standardized materials as necessary to suit the expectations of the corporate client.
• C.Use the standardized material and explain how this material will be sufficient to meet their needs
• D.Ask the corporate client to supplement the material after the class.

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