A trainer uses a humorous anecdote that they often use at a certain point in the material. After telling the story, the trainer senses a change in facial expression and body language from one student. Which of the following is the MOST appropriate action for the trainer to take?

• A.Approach the student immediately and ask if everything is alright
• B.Ask for a show of hands of those who did not like the anecdote
• C.Call an impromptu break and ask what the student thought about the anecdote
• D.On the next break, ask the student privately whether the anecdote was effective

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Which of the following would allow an instructor to motivate students to learn a complex topic?

• A.Divide the class into teams and play a game using topic principles.
• B.Provide handouts describing shortcuts.
• C.Allow students to take quizzes multiple times.
• D.Offer extra credit to the student who masters the topic first.

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During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?

• A.Content expertise
• B.Proper use of non-verbal communication
• C.Proper use of communication and presentation skills
• D.A comfortable learning environment

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While conducting a class the power goes out. After an hour it is restored. Which of the following would be the BEST method of delivering the remainder of the course?

• A.Condense the remaining topics.
• B.Reduce the break time for the remainder of the day to catch-up on the missed material
• C.Give the learners home work to do independent study on the missed material.
• D.Have the learners stay late to make-up for the missed course time.

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Prior to a course an instructor remembers that learners always challenge a topic's technical accuracy. Which of the following actions should the instructor take in order to avoid this?

• A.Produce authoritative references.
• B.Omit the topic from the course.
• C.Tell the learners that controversy on this topic is normal
• D.Allow the learners to decide on a resolution.

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