Which Oracle Service Cloud capability can assign chats based on language and product skills?

• A.Advanced routing
• B.Business rules
• C.Syndicated chat
• D.Engagement engine

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Which two REST API calls can be used to retrieve account information with ID 3?

• A.https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
• B.https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
• C.https://yoursite.domain/services/rest/connect /latest/accounts/3
• D.https://yoursite.domain/services/rest/connect /v1.3/accounts/3
• E.https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
• F.https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

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Which three statements are true about navigation sets?

• A.Using navigation sets, you can define what quick links can be seen when navigating File > Link.
• B.Using navigation sets, you can configure whether to show the Home navigation pane or not.
• C.Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
• D.Using navigation sets, you can define what new objects can be created by using the File menu.
• E.The same navigation set can be set for different interfaces.
• F.Using navigation sets,you can configure which quick search reports can be seen.

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An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

• A.Agents can use the Fill Inbox functionality to select any of the three queues.
• B.Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
• C.Agents cannot use the Fill Inbox functionality because the pull policy is manual.
• D.Agents will get incidents only from the ql queue.

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Which two statements are true about mailboxes?

• A.Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
• B.Techmail isresponsible for pulling emails from single or multiple mailboxes.
• C.The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
• D.The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
• E.Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

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