You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

• A.Do not set the deferred execution option
• B.Use runtime filters in preference to fixed filters
• C.Remove Primary keys from all tables used in the report
• D.Set the option to allow switching of data
• E.Add default values to runtime filters if used in the report
• F.Use a drilldown level to filter the top level

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You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

• A.configuration settings
• B.business rules
• C.proactive chat widget
• D.syndicate chat widget

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Which six actions initiate the business rules engine to run their configured logic?

• A.An administrator compiles the rules engine.
• B.The rules engine is updated.
• C.An agent edits an opportunity.
• D.A customerupdates contact details via the end-user pages.
• E.A customer adds more information to their incident via the end-user pages.
• F.An agent edits contacts, incidents, organizations, or tasks.
• G.An agent creates or edits an answer.
• H.An agentviews the rule log.
• I.An agent runs an incident report.
• J.A customer creates an incident in the end user portal.

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Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

• A.DECODE
• B.IF
• C.SUM
• D.AVG
• E.NVL

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In which two scenarios would you use multiple interfaces?

• A.When your portal needs the support of different channels for login
• B.When you need multiple channels enabled such as email, chat,and web self-service
• C.When new business processes need to be supported other than the standard contact center
• D.When your business operates in different lines of business
• E.When multiple languages need to be supported

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