A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

• A.View the add-in's log files and rectify the issue.
• B.Use Safe mode when logging in to the application.
• C.Exit the administration interface without completing the normal logout process.
• D.Log out of the interface and log in again.

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A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

• A.The hash value during import doesn't match the hash declared at the end of the rile.
• B.Check if the exported file was generated by a product version that is older than the existing product version.
• C.The Browser User Interface (BUI) workspace is not using the standard workspace.
• D.Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

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You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

• A.Create custom fields for the address and phone numbers.
• B.Create variables with the current address and phone numbers.
• C.Update variables with the changed address and phone numbers.
• D.Create the standard text with the current address and phone numbers.
• E.Update customfields with the changed address and phone numbers.
• F.Update the standard text with the changed address and phone numbers.

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Which two statementsare true about the Organization object in Service Cloud?

• A.It has a one-to-one relation with contacts.
• B.It has a one-to-many relation with contacts.
• C.It can be associated with incidents directly.
• D.It is required to create an incident.
• E.It is widely used in Business-to-Business scenarios.

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Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

• A.Write a business rule to reopen the case.
• B.Create a transactional survey.
• C.Assign scores to the survey questions and set the status field based on the responses.
• D.Schedule the survey on a daily basis.
• E.Create a polling survey.
• F.Create a report for the survey scores.

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