Which three elements are available for workflow design on the Insert ribbon?

• A.Restart
• B.Terminate
• C.Set Fields
• D.Decision
• E.Return

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Which three statements are true about Service Level Agreements?

• A.They enable you to set the reports that are visible to an agent.
• B.They enable you to restrict the number of incidents raised by end users through various channels.
• C.They enable you torestrict what agents can view as part of navigation on the console.
• D.They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
• E.They enable you to specify the duration for which an incident can be kept in waiting status.
• F.They enable you to set a timeline for an agent to respond to an incident.

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Which is an invalid data type?

• A.Float
• B.Radio
• C.Integer
• D.Date/time
• E.Text field
• F.Menu
• G.Text area

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