To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

• A.Appointment
• B.Maintenance plan
• C.Territory
• D.Installed base

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Which tool do you use to determine a service ticket processing team, based on conditions?

• A.Data Workbench
• B.Ticket routing rule
• C.Delegation rules
• D.SLA determination

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Which feature allows the scheduling of automatic ticket creation?

• A.Maintenance plans
• B.Service plans
• C.Registered products
• D.Realignment run

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Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

• A.The address of the installed base does not match the account.
• B.You need to update the skills in the service ticket and the installed base.
• C.The installed base is in status "In Preparation" and needs to be activated.
• D.You need to be maintained as the contact for the installed base.

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Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

• A.Installed Base
• B.Ticket Type
• C.Service Category
• D.Priority
• E.Ticket ID

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