You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

• A.SAP Service Cloud
• B.SAP ERP
• C.SAP SuccessFactors
• D.SAP Analytics Cloud

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Which feature in user interface maintenance can be used to control the values of custom fields?

• A.Code list restriction
• B.Personalization
• C.Usage of restriction rules
• D.Activation scoping item in administration

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Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

• A.On specific report creation
• B.On every save of the report
• C.Periodic scheduling
• D.Ad-hoc broadcasting

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Which data element is used to calculate the warranty start?

• A.Number of months
• B.Warranty reference date
• C.Warranty duration
• D.Service category

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Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

• A.Visit planner
• B.Activity list
• C.Activity planner
• D.Workflow rule

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