In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

• A.Read-only
• B.New field
• C.Mandatory
• D.Query

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What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

• A.Incidents
• B.Service agents
• C.Territories
• D.Employees

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Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A.External pricing
• B.Tickets
• C.Contracts
• D.Activities

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Which feature is used to limit values in a drop-down list?

• A.Extension fields
• B.Personalization
• C.Code list restriction
• D.Adaptation

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Which tool would you use to create high data volumes in SAP Service Cloud?

• A.Form Templates
• B.Mass data maintenance
• C.Job Manager
• D.Data Workbench

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