Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

• A.Workflow rules
• B.Templates
• C.Routing rules
• D.Knowledge base

Comment: *

Name: *

Email: *

Verification: *

Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

• A.Scoping is the process of matching your individual business requirements to predefined solution capabilities.
• B.The activity list is automatically generated by the system based on your scoping decisions.
• C.Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
• D.Scoping is automatically generated by the system based on your fine-tuning decisions.

Comment: *

Name: *

Email: *

Verification: *

What is required to set up the organizational structure correctly?

• A.The root node/uppermost node must be defined as a sales organization.
• B.The root node/uppermost node must be defined as a service organization.
• C.The root node/uppermost node must be defined as a company.
• D.The root node/uppermost node must be defined as an enterprise.

Comment: *

Name: *

Email: *

Verification: *

Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

• A.Service request
• B.Contracts
• C.Maintenance plan
• D.Customer

Comment: *

Name: *

Email: *

Verification: *

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.No Access
• B.Define Specific Restriction
• C.Full Access
• D.Restricted
• E.Unrestricted

Comment: *

Name: *

Email: *

Verification: *